Operations Manager Resume Example (2026 Guide)
Operations Manager resume example
A complete sample in the Modern template FitMyRole exports. The person and employers are fictional; the structure, skills and bullet style are what to copy.
Victor Ibarra
[email protected] • (555) 019-2547 • Indianapolis, IN • linkedin.com/in/victoribarra
Professional Summary
Operations Manager with 14 years of experience running warehouse, distribution and fulfillment operations for third-party logistics, food distribution and parcel networks, the last six leading a 420,000-square-foot multi-client fulfillment center. Owns the site P&L and a $31M operating budget, with 6 supervisors, 210 full-time associates and up to 150 seasonal staff shipping about 38,000 orders a day at peak. Raised units per labor hour 23% and cut cost per order from $3.42 to $2.71 through lean process redesign and labor planning, while bringing the recordable injury rate from 4.6 to 1.8. Runs the building on daily tiered huddles, visual metrics and standard work, and develops supervisors from the floor up.
Core Skills
- Operations Management: Site P&L ownership, budgeting and forecasting, labor planning, capacity planning, KPI dashboards, client SLAs, throughput management
- Process Improvement: Lean, Six Sigma (DMAIC), kaizen events, value stream mapping, 5S, standard work, root cause analysis
- Warehouse & Fulfillment: Inbound and outbound operations, slotting, wave and zone picking, inventory control, cycle counting, returns processing, client onboarding
- Safety & Compliance: OSHA recordkeeping, powered industrial truck programs, behavior-based safety, incident investigation, SQF food safety, FSMA
- Systems: Manhattan WMS, SAP, UKG Kronos, Honeywell Vocollect, Power BI, Excel, Smartsheet
- Team Leadership: Supervisor development, hiring and staffing agency management, performance management, multi-shift communication, coaching
Education & Certification
- Coursework focus: Supply Chain Management, Operations Analytics, Cost Accounting and Process Improvement.
Work Experience
Operations ManagerJanuary 2021 – PresentCrossroads Fulfillment Group, Indianapolis, IN
- Own the site P&L and a $31M annual operating budget for a 420,000 sq ft multi-client fulfillment center, finishing 2024 and 2025 under budget while site revenue grew 26%.
- Raised units per labor hour 23% over two years by re-slotting the fastest-moving 30% of SKUs into golden-zone pick faces and moving from discrete to zone picking.
- Cut cost per order from $3.42 to $2.71 by building engineered labor standards in Manhattan WMS and staffing each shift from a 14-day volume forecast instead of fixed headcount.
- Brought the OSHA recordable injury rate from 4.6 to 1.8 by launching a behavior-based safety program, recertifying 140 forklift operators and holding daily safety huddles on both shifts.
- Shipped 38,000 orders a day through peak at 99.6% on time and 99.8% order accuracy by planning the hiring of 150 seasonal associates with two staffing agencies from August.
- Lead 6 supervisors and 210 full-time associates across two shifts, and promoted 9 associates into lead and supervisor roles through a floor-leader development program.
- Onboarded four new retail clients worth $7.5M in annual revenue in 2025, leading each implementation from WMS setup and SOPs to go-live inside 60 days.
- Ran 12 kaizen events on receiving, putaway and returns, reducing dock-to-stock time from 48 hours to 18.
Assistant Operations ManagerMarch 2016 – December 2020Wabash Valley Foods, Lafayette, IN
- Ran night-shift operations for a 260,000 sq ft refrigerated and frozen distribution center serving 900 grocery and restaurant customers, leading 3 supervisors and 85 associates.
- Lifted throughput from 1,050 to 1,320 cases per hour by redesigning the selection path and moving selectors to voice picking on Honeywell Vocollect.
- Reduced inventory shrink by 34% by adding daily cycle counts on high-value SKUs and enforcing first-expired, first-out rotation in the freezer.
- Led night-shift readiness for two SQF food safety audits that scored above 95, owning sanitation schedules, temperature logs and corrective actions.
- Cut mis-picks from 9 to 3 per 10,000 cases by adding pick-to-label verification and coaching the bottom 10% of selectors every week.
Operations SupervisorJune 2012 – February 2016Heartland Parcel Logistics, Plainfield, IN
- Supervised 40 package handlers on a regional sort hub’s twilight shift, processing about 55,000 parcels a night.
- Improved sort-on-time performance from 91% to 98% by rebalancing belt assignments and adding a mid-shift volume check with the hub manager.
- Reduced first-year handler turnover from 62% to 45% by standardizing new-hire training and pairing each new handler with a trained lead for two weeks.
- Completed accident investigations and OSHA 300 log entries for the shift, and led weekly 5S audits of the sort area.
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Tailor my resumeWhy This Resume Works
- The summary puts P&L ownership, a $31M budget, headcount (6 supervisors, 210 associates, 150 seasonal staff) and daily volume in its first two sentences, the four numbers that place an operations manager’s level.
- Throughput and cost are measured in the units operations leaders use: units per labor hour up 23%, cost per order from $3.42 to $2.71, and cases per hour from 1,050 to 1,320.
- Lean appears as specific work, not a buzzword: golden-zone re-slotting, a move from discrete to zone picking, and 12 kaizen events that cut dock-to-stock time from 48 hours to 18.
- Safety is a headline result rather than a footnote, with the recordable injury rate cut from 4.6 to 1.8 and 140 forklift operators recertified.
- The progression from shift supervisor to night operations to running the whole site, with team size growing from 40 to 85 to 210, shows readiness for a full operations role.
Common Resume Mistakes
- Listing only duties without metrics or scale.
- No cost, throughput, or safety metrics.
- Missing lean or process improvement keywords.
Keywords Recruiters Look For
- Operations
- Process improvement
- Lean
- Team leadership
- P&L
- Throughput
- Safety
- Budget
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