Business Analyst Resume Example (2026 Guide)
Business Analyst resume example
A complete sample in the Modern template FitMyRole exports. The person and employers are fictional; the structure, skills and bullet style are what to copy.
Grace Adeyemi
[email protected] • (555) 018-3369 • Hartford, CT • linkedin.com/in/graceadeyemi
Professional Summary
Business Analyst with 6 years of experience in insurance and banking, leading requirements, process improvement and system implementation work between business teams and IT. Lead analyst on a $7M policy administration modernization covering 14 personal-lines products, running requirements workshops with underwriting, billing and claims and managing a backlog of 300+ user stories in Jira. Redesigned the endorsement process to cut processing time from 4 days to 1.5, and caught a $240K billing defect in UAT with SQL checks on converted data. Writes clear BRDs and acceptance criteria, tests assumptions with data before they become requirements, and keeps stakeholders aligned through every release.
Skills
- Requirements & Analysis: Requirements elicitation, BRDs and FRDs, user stories, acceptance criteria, use cases, gap analysis, requirements traceability matrix
- Process Improvement: Process mapping (BPMN), current and future state analysis, root cause analysis, Lean Six Sigma, SIPOC, value stream mapping
- Stakeholder Management: Requirements workshops, JAD sessions, stakeholder interviews, UAT coordination, change management, steering committee reporting
- Tools & Platforms: Jira, Confluence, Microsoft Visio, Lucidchart, Azure DevOps, SharePoint, Xray
- Data & Reporting: SQL, Power BI, Excel (pivot tables, Power Query), data mapping, data validation
- Delivery Methods: Agile and Scrum, SAFe, Waterfall, backlog refinement, sprint reviews, release planning
- Industry Knowledge: Property and casualty insurance, policy administration, billing, claims, retail banking, loan origination, KYC
Education & Certification
- Coursework focus: Systems Analysis and Design, Database Management, Business Process Management and Data Analytics; Dean’s List.
Work Experience
Senior Business AnalystJuly 2024 – PresentPinecrest Mutual Insurance, Hartford, CT
- Cut endorsement processing time from 4 days to 1.5 by mapping the current-state process in Visio with underwriting and billing, then writing requirements for 11 rules the new system automates.
- Lead requirements for a $7M policy administration modernization covering 14 personal-lines products, managing a Jira backlog of 300+ user stories across two Scrum teams.
- Ran 26 requirements workshops with underwriting, billing, claims and compliance in six months, producing a BRD and traceability matrix the vendor signed off without rework.
- Kept a $240K billing defect out of production by writing SQL checks against converted policy data during UAT, which found 1,900 policies with mismatched payment plans.
- Reduced change requests raised at sprint review by 40% by introducing acceptance criteria templates and a weekly refinement session with product owners and QA.
- Coordinate user acceptance testing for each quarterly release with 18 business testers, tracking 650 test cases in Jira and Xray and reporting readiness to the steering committee.
- Built a Power BI dashboard of policy transaction cycle times that operations leaders use to track the benefits promised to the program’s executive sponsors.
Business AnalystOctober 2021 – June 2024Elmwood Community Bank, New Haven, CT
- Shortened small-business loan approval from 12 days to 6 by documenting the origination process across five teams and writing requirements for an nCino workflow with automated credit pulls.
- Wrote the BRD and 140 user stories for a digital account-opening project that launched on schedule and moved 35% of new checking accounts online in its first year.
- Cut the monthly KYC review backlog from 1,100 cases to under 200 by analyzing case aging in SQL and redesigning queue rules with the compliance team.
- Facilitated JAD sessions with branch operations, IT and two vendors to define requirements for a teller platform upgrade rolled out to 22 branches.
- Created process maps and a requirements template in Confluence that the bank’s project management office adopted as its standard.
Operations AnalystJune 2020 – September 2021Farmington Benefits Group, Farmington, CT
- Reduced enrollment file errors by 30% by building Excel and SQL validation checks for weekly eligibility files from 60 employer clients.
- Documented 18 benefits administration procedures as process maps, used to train 12 new processors before open enrollment.
- Tracked service-level metrics for the claims processing team in Excel and presented weekly trends and backlog risks to the operations manager.
- Supported user acceptance testing for a new member portal by writing 90 test scripts and logging defects in Jira for the development team.
Want yours to read like this? Upload your resume and a job posting, and FitMyRole rewrites it for that job in this template.
Tailor my resumeWhy This Resume Works
- It never says "gathered requirements": "Ran 26 requirements workshops with underwriting, billing, claims and compliance ... producing a BRD and traceability matrix the vendor signed off without rework" names the technique, the audience and the result.
- Business impact is measured in each role: endorsement time from 4 days to 1.5, loan approval from 12 days to 6, and a KYC backlog cut from 1,100 cases to under 200.
- Tools from BA postings appear inside the work: Visio for process mapping, Jira for the 300+ story backlog, and SQL used in UAT to catch a $240K billing defect.
- Seven skill groups use posting language (Requirements & Analysis, Process Improvement, Tools & Platforms, Industry Knowledge), so BRD, user stories, stakeholder and workshop all match an ATS search.
- The CCBA and Six Sigma Green Belt certifications support the two halves of the job shown in the bullets: requirements work and process improvement.
Common Resume Mistakes
- Describing only meetings and documentation without business impact.
- Omitting tools (Jira, SQL, Visio) that appear in job postings.
- Generic "gathered requirements"; specify techniques and outcomes.
Keywords Recruiters Look For
- Requirements
- Stakeholder
- Process improvement
- BRD
- User stories
- Jira
- SQL
- Workshop
- Documentation
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