Communications Manager Resume Example (2026 Guide)
Communications Manager resume example
A complete sample in the Modern template FitMyRole exports. The person and employers are fictional; the structure, skills and bullet style are what to copy.
Jamal Whitaker
[email protected] • (555) 019-3047 • Washington, DC • linkedin.com/in/jamalwhitaker
Professional Summary
Communications Manager with 9 years of experience in internal, executive and external communications for professional services, public health and financial organizations. Leads communications for a 3,200-person engineering firm across 18 offices, with a $420K budget, a team of three and a video agency on retainer. Raised weekly intranet readership from 41% to 73% and led change communications for an ERP rollout that reached 96% training completion before go-live. Plans every campaign around a measurable audience outcome and works as a close advisor to the CEO, HR and IT leaders.
Skills
- Internal Communications: Employee communications strategy, intranet management, manager toolkits, all-hands meetings, employee engagement, audience segmentation, editorial calendars
- Change Communications: Change management plans, stakeholder analysis, ADKAR, readiness surveys, FAQs and talking points, leader cascades, training communications
- Executive Communications: Speechwriting, CEO letters, executive LinkedIn programs, town halls, briefing documents, message maps
- External Communications: Media relations, press releases, op-eds, award submissions, crisis communications, social media strategy, brand voice
- Channels & Tools: Staffbase, SharePoint, Microsoft Viva Engage, Poppulo, Cision, Sprout Social, Adobe InDesign, Canva
- Measurement: Channel analytics, engagement surveys, message recall testing, Power BI dashboards, readership and open-rate benchmarks
- Leadership: Team management, budget ownership, agency management, cross-functional planning with HR and IT, coaching writers
Education & Certification
- Completed part time. Capstone: an internal communications audit and channel plan for a 1,500-employee health nonprofit.
- Applies the ADKAR model to plan communications for system and organizational change.
Work Experience
Communications ManagerApril 2022 – PresentAlder Point Engineering, Washington, DC
- Raised weekly intranet readership from 41% to 73% of 3,200 employees by moving company news from a long weekly email to a Staffbase app with role-based channels and push alerts for field staff.
- Led change communications for an ERP rollout across 18 offices, building a 14-week plan with HR and IT that reached 96% training completion before go-live.
- Lifted the engagement survey item on understanding company strategy from 58% to 76% favorable in two years by launching a quarterly briefing kit for 230 people managers.
- Writes speeches, all-hands remarks and quarterly letters for the CEO and 4 executive leaders, and produces 4 hybrid all-hands meetings a year averaging 2,400 live attendees.
- Secured 65 earned stories in trade and business press in 2025 through media relations, award submissions and an executive LinkedIn program for 6 senior leaders.
- Built a monthly channel dashboard in Power BI from Staffbase, email and survey data, giving executives one view of reach, engagement and message recall.
- Manages a $420K communications budget and a team of 3 (internal communications specialist, content writer, designer), plus a video agency on retainer.
Senior Communications SpecialistAugust 2019 – March 2022Chesapeake Public Health Institute, Baltimore, MD
- Produced 120 news stories in 2021 for 3 statewide health campaigns by writing press releases, op-eds and fact sheets with the research team.
- Routed 300+ media requests during a 2020 outbreak response as the day-to-day contact for reporters, preparing researchers for interviews within hours.
- Grew the monthly newsletter from 8,000 to 19,000 subscribers by splitting it into editions for policymakers, clinicians and community partners.
- Cut review time for public-facing reports from three weeks to one by rewriting the style guide and message map used by 40 researchers.
Communications AssociateJune 2017 – July 2019Rivermark Federal Credit Union, Arlington, VA
- Wrote the weekly employee newsletter and branch updates for 600 staff across 22 branches, and maintained the SharePoint intranet news pages.
- Produced member communications for a core banking system conversion reaching 140,000 members, including letters, FAQ pages and branch talking points.
- Raised social engagement rate from 1.2% to 2.9% over 18 months by planning content calendars for 3 platforms in Sprout Social around member stories.
- Drafted press releases and community grant announcements that earned regular coverage in two local newspapers and a regional business journal.
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Tailor my resumeWhy This Resume Works
- The summary gives the scale in one sentence (3,200 employees, 18 offices, a $420K budget and a team of three), which is how a hiring manager sizes a communications role.
- Engagement is measured, not claimed: intranet readership from 41% to 73% and a strategy-understanding survey item from 58% to 76% are the numbers internal communications leaders report upward.
- Change communications is shown through a real rollout with a timeline and an outcome (a 14-week plan and 96% training completion), and the Prosci certification backs it up.
- Executive work is specific: speeches and letters for the CEO and four leaders, plus all-hands meetings with attendance figures, which separates a communications manager from a content writer.
- Internal and external work both appear in the current role, so the resume clears postings that ask for either, and the skills labels mirror how those postings are written.
Common Resume Mistakes
- No reach or engagement metrics.
- Missing internal or channel keywords.
- Vague "managed comms" without scope.
Keywords Recruiters Look For
- Communications
- Internal
- Strategy
- Content
- Engagement
- Channels
- Executive
- Change comms
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